Home Support FAQ Privacy & Security

Why do I need secure email?

Increasingly, your personal email communications are not as private as you might believe. Employers, high-tech criminals, spammers, ISPs, governments, surveillance agencies and identity thieves are just a few of the people who might routinely be intercepting and reading your mail without your consent or knowledge.

You lock your home and put letters in envelopes not only to protect the valuables inside, but also because you value your privacy itself. You need to protect your Internet communications for the same reason.

In some professions, ensuring the privacy of communications with customers is a matter of basic respect for a customer's right to privacy. In some instances, such as with personal medical, legal or financial information, laws in various countries require that professionals communicating with customers over email do so using high-quality encryption.

How does Neomailbox secure my email?

Neomailbox allows you to send and receive messages from your favourite email program over a secure link to our server.

It's important to note that your email is protected from eavesdropping only while in transit between your email program and our servers. If the message originated from or is sent to an address outside Neomailbox, then it may pass through the Internet in clear text.

Messages sent to another Neomailbox user never pass through the Internet in the clear.

If you would like to make sure that your messages to people using other email services are completely secure in transit, you might want to have a look at the PGP or GnuPG programs, which encrypt the text of your message before you send it.

Why do I need SSL encryption?

SSL transport protects message headers (From, To, Subject fields) and bodies from interception on the way to and from the mail server.

This part of the route is most critical for email privacy since this is when local authorities like your company, your ISP, or local government agencies can monitor or even modify your mail without your knowledge.

Even if you use PGP or a similar program to encrypt your messages, these programs usually leave email headers in the clear, and often mail headers can provide a lot of information about who you're communicating with and the subject of your messages.

What is secure and anonymous SMTP?

SMTP stands for Simple Mail Transfer Protocol. Email programs like Outlook and Eudora (also known as MUAs - Mail User Agents) use this protocol to communicate with MTAs (Mail Transfer Agents) to send email messages.

With neomailbox.com, you can use SSL (Secure Sockets Layer) to encrypt and protect messages on their way from your email program to the mail server, assuring that your messages can't be read on the way from your mail reader program to the neomailbox server.

What is SSL encrypted POP3?

POP3 (Post Office Protocol v3) is a protocol used by mail reader software to retrieve email messages from a mail server. Our servers use SSL encryption to secure email messages while in transit, so your incoming messages can't be read on the way from the neomailbox server to your mail reader program.

How do you ensure email anonymity?

We accept and prefer payment through digital gold-backed currencies, which provide you a much higher level of privacy protection than credit card payments. Our servers scrub customers' network connection and details into outgoing email messages headers.

Why is hiding the sender's IP address so important?

Your IP address can be used to used by malicious system crackers to attack your PC or by an investigator spying on you. Your IP address can be used to pinpoint your geographical location with reasonable accuracy, often right down to your exact street address.

Is my IP address hidden when sending email through your mail server

Yes, your IP address will be not shown in the message headers.

Do you keep logs?

We collect no logs or customer data other than what is absolutely necessary for performance tuning and security monitoring of our servers. Your IP address is not saved in our logs. All logs are deleted every 7 days.

What if I use PGP or S/MIME for email encryption?

Neomailbox and PGP or S/MIME encryption in combination provide a good solution for complete email privacy.

Even if you encrypt email messages with PGP or S/MIME the message headers still remain in the clear. Header fields may disclose your identity and contain confidential information. Using Neomailbox to send and receive mail improves your privacy even if you already use PGP or S/MIME.

Is it possible to access email without an SSL connection?

You can access the POP3 and SMTP servers without SSL encryption. On special request we can also enable non-SSL IMAP access. To make it difficult to inadvertently use the POP3 server in non-SSL mode, the non-SSL server is on a non-standard port, port 112.

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